Privacy Policy

Effective Date: July 15, 2025

1. Data We Collect

We may collect, use, store, and transfer different kinds of personal data, including:

  • Identity Data: Name, title, and similar identifiers
  • Contact Data: Email address and other contact details
  • Authentication Data: Third-party sign-in credentials providers
  • Payment Data: Payment method information, transaction history, and credit balance
  • Technical Data: IP address, browser type and version, device information, operating system
  • Usage Data: Information about how you use our app and services
  • Document Data: Contents of uploaded agreements for AI processing
  • Contract Management Data: Contract details, termination dates, provider information
  • Generated Content: Termination letters and other documents generated
  • Communications Data: Messages and inquiries you send to us

2. How We Use Your Data

We use your data to:

  • Provide and operate the TermKeeper service
  • Authenticate users and manage user accounts
  • Process payments and manage credit balances
  • Analyze uploaded documents through AI services
  • Store and organize contract information
  • Generate termination letters and legal documents
  • Send notifications about contract termination dates
  • Monitor and improve our service performance
  • Track usage analytics and user behavior
  • Comply with legal obligations and defend our legal rights
  • Prevent fraud and ensure security

3. Legal Basis for Processing

We process your personal data based on:

  • Your explicit consent (e.g., when uploading documents)
  • Performance of a contract (providing our services)
  • Compliance with legal obligations
  • Our legitimate interests (e.g., service optimization and security)

4. Data Sharing and Third-Party Services

We may share your personal data with trusted third-party providers to deliver our services effectively. These may include:

  • Cloud Infrastructure Providers: For hosting, authentication, and database services (primarily EU-based)
  • AI Processing Services: For analyzing uploaded content (data processed but not permanently stored)
  • Payment Processing Services: For handling payments and credit purchases
  • Analytics and Monitoring Services: For service performance and user behavior tracking
  • Other providers necessary for security, legal, or support purposes

5. Data Storage and International Transfers

Your personal data is stored primarily within the European Union. Some providers may process data outside Switzerland or the EU (e.g., U.S.). We ensure proper safeguards for all transfers.

6. Data Security

We implement technical and organizational measures to protect your data, including encryption, secure access, and continuous monitoring.

7. Data Retention

We retain personal data only as long as necessary. Retention periods include:

  • Account data: Until account deletion or as required by law
  • Contract data: For contract lifecycle + legal retention
  • Payment data: As required by financial regulations
  • Usage analytics: Aggregated and anonymized

8. Your Rights

Under GDPR, FADP, and other laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion ('right to be forgotten')
  • Restrict or object to processing
  • Request a copy of your data (portability)
  • Withdraw consent at any time
  • File a complaint with a supervisory authority

9. Cookies and Tracking Technologies

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10. Children's Privacy

Our service is not intended for users under 16. If we collect data from a child, contact us immediately.

11. Changes to This Privacy Policy

We may update this policy as needed. Major changes will be communicated through the app or by email.

12. Contact Information

For questions, requests, or complaints, contact:

Embana AG / TermKeeper
Burgerrietstrasse 14, 8730 Uznach, Switzerland
Support: contact form